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Credit usage report: see where your credits go

A new report shows how many credits each shop used, on which channel and for what kind of work, over the last day, week, month or 90 days.

Illustration: a jar of coins becomes a chart split between three shops

Rafiq runs on prepaid credits, and until now the app showed only your balance and a list of transactions. The new Credit usage section adds the picture behind them.

Credit usage by channel and type of work, with the net total

What it shows

  • Per shop. If your account has several shops, pick one to see its share. The wallet is still one balance for the whole account.
  • Per channel. How much was used on Facebook, Instagram, WhatsApp and the test chat.
  • Per type of work. Text replies, voice notes and customer photos Rafiq processed, products imported from posts, and other paid actions.
  • For the period you choose. The last 24 hours, 7 days, 30 days, 90 days, or all time.

Refunds are already taken into account: a reply that was charged and then refunded because nothing was delivered does not count as usage.

Good to know

  • Usage is recorded with its shop and channel from this update onward. Older usage that cannot be tied to a shop appears as "Unassigned account usage" and is not added to any shop's total.
  • The report is for reading only. It does not change your balance, and looking at it is free.

Open Credits in the app and scroll down to Credit usage.