- AI tools
- Catalog
Run your shop from ChatGPT and Claude
Connect ChatGPT or Claude to your Rafiq account and manage products, orders, your online store and Rafiq's settings by chatting.
Read the full updateWhat's new in Rafiq
New features and improvements to Rafiq, the AI sales and support agent for shops that sell on Facebook, Instagram and WhatsApp. Newest first.
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- Orders
- App
Create an order yourself from any conversation
When you close a sale yourself, create the order from the chat: the form is already filled with the customer's details and the products you discussed.
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- Settings
- AI replies
Reply settings: seen, typing indicator and how long Rafiq pauses
Three new settings per shop: whether customers see "seen", whether they see Rafiq typing, and how long Rafiq stays quiet after you reply yourself.
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- Credits
- App
Credit usage report: see where your credits go
A new report shows how many credits each shop used, on which channel and for what kind of work, over the last day, week, month or 90 days.
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- AI replies
- Settings
More Arabic dialects and currencies: 20 dialects, 25 currencies
Rafiq now replies in 20 Arabic dialects and prices your shop in 25 currencies, including three-decimal currencies such as the Kuwaiti dinar.
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- Channels
- AI replies
WhatsApp Business: Rafiq now replies on your WhatsApp number
Connect the number you already use in the WhatsApp Business app. Rafiq answers customers there, and you keep using the app as before.
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- Online store
Store analytics: visits, sales funnel and unfinished checkouts
See how many people visit your online store, where they come from, where they drop off before ordering, and which checkouts you can still follow up.
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- Team
- App
Team accounts: share your shop with your staff
Invite staff to your Rafiq account by link or QR code. Everyone works in the same inbox, orders and products, each from their own phone.
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- Channels
- AI replies
Auto-DM: reply to a comment and message the customer privately
Set a rule on a Facebook or Instagram post: when someone comments, Rafiq replies publicly and sends them a private message you wrote.
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- Catalog
- Orders
- Online store
Product variants: sizes, colours and other options
A product can now have options such as size and colour, with a separate price, stock and photos for each variant, in chat, orders and your online store.
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- Online store
- Orders
Online store: order confirmation, order tracking and easy sharing
Customers now get an order confirmation and a page to follow their orders, prices show in your currency, and you can share your store by link or QR code.
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- App
- AI replies
Rafiq is now on iPhone and Android
Run your shop's AI sales agent from your phone: customer chats, products, orders and settings in one app on the App Store and Google Play.
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