Rafiq is now on iPhone and Android

Rafiq is an AI sales and support agent for shops that sell through social media. With this release it has its own app for iPhone and Android, so a shop owner can set everything up and follow every conversation from a phone.

What the app does

• Replies to your customers. Connect a Facebook page and an Instagram account, and Rafiq answers customer messages in Arabic, in the dialect you choose, or in English. Replies to comments can be switched on per platform.
• Understands photos and voice notes. When a customer sends a product photo or a voice message, Rafiq reads it and answers.
• Knows your catalog. Add products by hand or turn your existing posts into products. Rafiq finds the right product from what the customer writes and can negotiate down to a minimum price that you set and the customer never sees.
• Takes orders in the chat. It collects the name, phone and address, confirms the summary with the customer, and you get a notification. You manage the order from the Orders tab.
• Lets you step in. Open any conversation, reply yourself, or pause Rafiq on it.

Getting started

Open rafiq-agent.com/download on your phone and sign in with Google or Apple. The app needs iOS 15 or Android 7, or newer. Rafiq runs on prepaid credits with no subscription, and a new account starts with free credits. Before going live you can talk to Rafiq as a customer in the test chat.